Customer Resolution Specialist - Fast Hire

At Peninsula Employsure, we strive to be better every day. Our WHY is our driver, which is to support the Australian marketplace with comprehensive support across an ever changing and complex landscape of HR & WHS.

As part of the Peninsula Group of Companies, you will be joining THE global leader in HR consultancy and software with over 130,000 clients worldwide and over 3,500 employees worldwide.

We're seeking a dedicated Customer Resolutions Specialist to join our dynamic team, handling customer concerns from the initial contact to a positive resolution.

In this role, you will:

• Be the first point of contact for customer complaints via phone, email, and online platforms.
• Actively listen to customer concerns, understand their needs, and gather relevant information.
• Investigate complaints thoroughly, following established procedures.
• Research and propose solutions, aiming for fair and timely resolutions.
• Communicate effectively with customers, keeping them informed throughout the process.
• Document all interactions and maintain accurate case files.

We're looking for someone who:

• Possesses excellent communication and interpersonal skills, both written and verbal.
• Demonstrates a strong commitment to customer service and satisfaction.
• Has a keen eye for detail and is highly organized.
• Can work independently and manage multiple tasks effectively.
• Is a problem-solver with a proactive approach.
• Experience in a similar role working with end-to-end complaints. 

We offer:

• A competitive salary and benefits package.
• A supportive and collaborative work environment.
• The opportunity to make a real difference in customer experiences.
• Ongoing training and development opportunities.

Our Employsure benefits include:

• Access to discounted private Health Insurance with Bupa & Medibank Private
• Discounts on 1000's products from Woolworths & Coles, JB Hifi, Webjet through to fitness & gym memberships
• Company Profit Share based on business performance.  
• Birthday & Volunteer Leave
• “Snack-Sure” – it’s like our very own 7-11 to keep you hydrated and energised throughout the day.
• Our Famous Tea Trolley – hot drinks & afternoon tea delivered to your desk bi-weekly.
• Daily seasonal fruit and all-day breakfast bar
• Monthly catered social events & drinks trolleys

To be a part of our success story and write your own chapter, reach out now for a confidential conversation.

Employsure is committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

**A note to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes