Customer Service/ Administration Assistant (IT Industry)

Are you passionate about helping people and providing exceptional customer service & administration support? Do you thrive in a dynamic environment where no two days are the same? If so, we want you to join our team!

About Health IT

Health IT has established a reputation as a leading expert in Australian Primary Health IT, and over the last twenty years has built an experienced team that now supports hundreds of customers. They are big enough to provide service quickly, and small enough to offer that service very well.

By working almost exclusively in Australian Healthcare, Health IT has developed expertise in all major clinical and front desk software packages, and the hardware and networking required to run them reliably and efficiently. 

Health IT’s Point of Difference – The Team & Culture

The service they provide is key to their success…..a HAPPY TEAM will always provide great service and outcomes……and this Team of “Brilliant Geeks” are genuinely all smiles!!! If you’re looking for a RELAXED and POSITIVE group of people to work with where you ACTUALLY TALK TO EACH OTHER and SUPPORT each other….then you’re going to love this role.

 

About YOU and The Role – Join our TEAM as a Customer Support and Administration Specialist!

Based in Windsor, you will be the customer interface as the First Point of Call and work closely with the Technical Support TEAM to ensure high quality and efficient Support is provided to clients.

From the initial enquiry, you will take ownership of confirming the details, entering in the ConnectWise ticketing management system, prioritising, allocating jobs, scheduling onsite appointments, and following through with the Support TEAM to ensure client satisfaction levels are high.

We’re looking for someone with initiative and a proactive focus on delivering exceptional service to Heath IT’s customers…and to be part of the Administrative Support Team.

You MUST be self-motivated, have good time management skills and a positive DOWN TO EARTH attitude to fit in with the existing team.

Your skills and experience:

• High level communication, customer service and interpersonal skills with demonstrated ability to confirm customer requirements.
• Excellent time management and organisational skills.
• Well-developed computer skills and an ability to perform accurate and efficient data entry (Experience with ConnectWise will be HIGHLY REGARDED).
• Ability to work autonomously and as a part of a team.
• Previous experience in  triaging and managing workloads within a busy environment.
• Attending to and directing all incoming calls & emails.
• Building and maintaining relationships with customers.
• Enthusiastic, down to earth and team focused.
   

What’s on Offer

• Permanent Full-Time role working 7.45am – 4.00pm, Mon-Fri.
• Convenient Windsor location - Save Commuting $’s and work close to home.
• Positive, relaxed and friendly environment where YOU are VALUED.
• A salary of $53K-$60K plus Super will be offered dependant on experience. 
   

Want to join the Health IT team?
If you are ready to build your administration career with a business that prides itself on providing “the best IT support to the health industry” through exceptional customer focus and building a strong team, then send your application in now!! 

Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.