Customer Service Administration - Generous Compensation

Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our organisation. We are ASX listed and an industry leader. 
  
We design, manufacture, and install modular buildings for education, affordable housing, mining, custodial and commercial sectors across all mainland Australian states. Our recreational vehicle work includes servicing as well as manufacture and distribute leading products. We work as One Fleetwood across our group of companies, including Building Solutions, Community Solutions and RV Solutions.

About the role:

Reporting to the Operations Manager, the Customer Service Administrator will be responsible for clerical and administrative support to the NRV Team, ensuring frontline services are provided in an effective, efficient and professional manner

This position can be based out of Our Somerton office.

The key responsibilities of the role are:

• General administrative and reception tasks including but not limited to, answering phone calls, emails, incoming/outgoing mail, letters, notices, reports, memos and general queries
• Provision of excellent customer service to stakeholders at all levels
• Maintain, build and create relationships with existing stakeholders and new stakeholders.
• Take ownership of social media, monitor any sales leads, and increase engagement on all platforms.
• Support & ensure all administrations duties are attended too.
• Following up outstanding invoices with suppliers as required
• Assisting with the accurate and timely administration of all site related information e.g. entering/processing of invoices, administration of compliance and security certificates, maintenance of various databases and preparation of reports as required
• Timely response to all warranty submissions.
• Accurate and timely submission of site timesheets.
• Other reasonable tasks as directed by the company.

About you:

The ideal candidate will be someone who has strong customer service skills a high attention to detail and the ability to think outside of the square. We are seeking someone who works well in a team environment and takes initiative and has strong computer skills. If you are someone looking to develop your career within a fast-growing innovative company, we would love to hear from you. 

To be successful in this role you will demonstrate

• Experience in the Caravan Industry preferred although not essential.
• Proven experience in a similar clerical/administrative role
• Strong communication skills, both written and oral.
• Proven experience in a similar clerical/administrative role
• Strong planning, organization and data management skills.
• Works well in group problem solving situations.
• Excellent time management skills with confidence to seek assistance and advice when required
• Knowledge and Experience of standard Microsoft Office programs
• ERP experience preferred although not essential.

Why work for Fleetwood?

• Be part of an exciting transformative time in our business, on a trajectory of growth
• Join our values-led culture, where Collaboration, Integrity, Accountability, Zero Harm and Growth through Innovation are at the heart of how we work and lead.
• Access opportunities for professional and career development across our group of companies, in an ASX listed company and industry leader.

All successful applicants may be required to complete a functional medical including drug & alcohol assessment.

All final applicants for this position will be asked to consent to a National Police Check. People with criminal records are not automatically barred from applying for this position and each application will be considered on its merits.

How to Apply: 
Please submit your CV and cover letter by clicking on the 'Apply' button below.

Fleetwood Australia acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders, past and present

Agency submissions will not be accepted without prior approval from the Fleetwood Australia. Talent team. All agency candidates must be submitted through our online portal to be valid.