Customer Service / Administration Officer - Dynamic Team

About Us

Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

The Role

We're seeking a career-focused individual looking for an opportunity to develop their skills in the fast-paced Transport & Logistics Industry as an Customer Service / Administration Officer. The successful applicant will be an admin all-rounder, with the ability to be adaptable and dependable within our varied working environment utilising multiple computer systems. 

Duties & Responsibilities:                

• Customer Service response (phone / email)
• Data Entry accuracy
• POD capture data and retrieval
• Checking and verifying loading plans for accuracy and cross-referencing
• Monitoring urgent / critical freight movements
• Completing scheduled depot reporting 
• Create line haul manifests 
• Providing a high level of customer service
• Accurate pallet reporting
• Other basic administrative duties

Experience and Skills:

• Good communication skills (verbal & written)
• Teamwork skills (effectively working with others)
• Ability to provide customer service support 
• Strong administration and learning skills 
• Positive attitude, reliable and efficient
• Ability to work autonomously as well as within a team
• High level of accuracy and attention to detail
• Positive mind-set to learning & personal development 
• Efficient time management, planning, and organisational skills.
• Problem-solving using resources and teamwork

Highly regarded, but not essential: 

• Prior Transport Industry and Warehousing experience
• Systems Experience (TS2000, Loscam Online, Chep Portfolio, etc…)

www.faagroup.com.au | www.freightassistaustralia.com.au | www.onewarehousing.com.au

APPLY NOW via Seek or submit your resume to [email protected]