Customer Service Administrator & Service Advisor

Are you a people person with a knack for admin?

We're seeking a dynamic Customer Service & Service Advisor to join our team at Jayco Newcastle. If you're passionate about providing exceptional customer service and have a knack for efficient administration, this is the role for you!

About Jayco Newcastle

We're not just a dealership; we're a community of caravan and camping enthusiasts. As an award-winning leader in the industry, we're committed to delivering top-notch service and unforgettable experiences.

The Role:

As a Customer Service Administrator & Service Advisor, you'll be the first point of contact for our customers, ensuring a seamless and positive experience. Your key responsibilities will include:

Customer Service:

• Handling incoming calls and emails promptly and professionally
• Providing accurate information and resolving customer inquiries
• Assisting customers with bookings, claims, quotes, and general inquiries
• Maintaining a friendly and helpful demeanor at all times

Service Administration:

• Processing service invoices and warranty claims efficiently
• Liaising with warranty agents and managing sublet contractors
• Maintaining accurate records and documentation
• Supporting the service team with administrative tasks

What we're looking for:

• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• A proactive and solution-oriented approach
• Attention to detail and accuracy
• Proficiency in computer software, including Microsoft Office Suite

Why join Jayco Newcastle?

• Competitive salary package
• Opportunities for career growth and development
• Supportive and collaborative team environment
• Ongoing training and development

If you're ready to join a team that values hard work, dedication, and a passion for customer service, apply now!

To apply, please send us your resume, along with a cover letter via SEEK.

For confidential enquiries regarding this role, please email [email protected]