Customer Service Administrator - Urgent

MAYDAY are excited to be recruiting an experienced Customer Service Administrator to join a leading Australian owned manufacturer. Be part of a dynamic and innovative organisation that offers development and career opportunities.
  
Join this premium brand that are known for their highest level of craftsmanship and have experienced impressive growth in the last 12 months. This is a unique opportunity to take your customer service career to the next level and join a wonderfully supportive and friendly team.

What's in it for you?
 

• National brand and with an excellent reputation
• $70K + super
• Permanent role
• Structured induction program to ensure your success
• Ongoing training and management that encourage growth
• Positive, supportive and welcoming team culture
• Customer service role with opportunity to add value
• Growth and development of people a key focus
• Work for fantastic leaders and mentors with a refreshing approach to people management
• A business with a flat hierarchy and approachable leaders at all levels
• A diverse and fast paced role to keep you engaged and challenged
• Opportunity to progress and develop your career and take on more responsible

In this role you will be responsible for:

• Managing telephone and email enquiries from existing and new customers
• Administration support for the sales team
• Managing freight enquiries, tracking orders and liaising with warehouse teams and customers
• Liaising with sales staff in relation to new or potential customers or opportunities with and or existing customers.
• Manage complaints, aim for first call resolution and where necessary escalate appropriately.
• General office administration support including attending to customer walk-ins

The ideal candidate:

• 2 years’ experience in a sales administration or customer service environment
• Able to work confidently with internal and external stakeholders to ensure excellent customer service and client satisfaction
• Excellent communication (verbal and written) and interpersonal skills
• Strong work ethic, positive attitude and passion to learn and succeed
• High level knowledge of microsoft office programs

If this role sounds like the one you're looking for, please apply now.