Customer Service Administrator - Urgent Role

COPE Sensitive Freight is Australia’s largest independent specialist in the transportation of sensitive freight. A significant, privately owned business that operates in a dynamic, competitive business environment. We service a client base including some of the world’s most innovative technology-based companies.

About the role

Based at our Head office in Smithfield this role seeks a candidate is a who is a highly motivated individual to co-ordinate national accounts providing superior service and quality solutions. 

There are outstanding opportunities for the right person to develop essential skills that will set them on the road to a career in Account Management. 

Duties

• Manage customer enquiries at a high standard
• Liaise with internal departments to ensure customer requests are handled efficiently
• Co-ordination of accounts and assist Project Managers
• Manage end to end shipment of freight (including consignment generation)
• Utilise third party & internal systems
• Ad hoc reporting

Skills and experience

• Previous experience in a customer service and/or administration based role
• Demonstrate superior written and verbal communication skills
• Highly motivated
• Attention to detail
• Willing to co-ordinate with multiple stakeholders, varied situations day to day

We offer

• Career progression
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Bridgestones Business Associates Program
• Onsite parking

Candidates acknowledge and consent to undergoing pre-employment criminal and medical checks as part of the recruitment process

If you believe you fit the requirement for this role, please submit your CV and Cover Letter by clicking the ‘apply now’ button below.

To find out more about us, please visit: https://www.cope.com.au