Customer Service Advisor

Remarkable people. Remarkable careers.

At GMHBA, every day is a chance to make a real impact on people’s lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we’ve put our members, and our people, first. Make your career meaningful with GMHBA.

We’re looking for friendly and motivated Customer Service Advisor to join our team in Warrnambool. If you love helping others and thrive in a fast-paced, customer-focused environment, this could be the role for you. This role would be 4 days a week (8hrs a day - 8.30am to 5pm, half an hour lunch)

Why You’ll Love This Role

• Be the welcoming face of GMHBA, delivering positive and memorable experiences for our members.
• Support members by helping them understand and access GMHBA’s health and wellbeing products and services.
• Enjoy a supportive, people-first team culture that values learning, growth, and community impact.
• Experience variety in your work, including participation in a Saturday roster as required.

What We’re Looking For

• Experience in customer service or a team-based environment.
• Strong communication and relationship-building skills.
• A positive, proactive, and self-motivated attitude.
• Attention to detail and the ability to confidently manage multiple tasks.

Extra Points (Nice to Have)

• Retail or PHI/regulated industry experience.
• Sales experience with the ability to meet targets.

What’s In It for You?

We’re big on supporting our people- at work and beyond. We offer:

• Discounted GMHBA health insurance and access to a variety of health and wellbeing services
• Paid parental and secondary carer leave, plus paid time to volunteer in the community
• Great everyday perks, including employee discounts and purchased leave
• Wellbeing that goes beyond words, with an Employee Assistance Program for you and your immediate family, health checks, flu vaccinations and more
• Real development opportunities, from training and coaching to ongoing career growth
• A connected, positive culture, meaningful recognition programs and quarterly values awards

If you believe you’d be a great fit but don’t tick every box, we still encourage you to apply.

Let’s get started

Submit your application online today. Applications close on Tuesday,16th June’2026.

If you have any questions about this position or the recruitment process, please reach out to the careers team at [email protected].

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.