Customer Service Advisor. - Competitive Pay

Kerry's Automotive Group is a family-owned and operated business in Darwin NT, that was established in 1988. The Dealership is home to Holden, Nissan, Honda, Mercedes-Benz and GWM Haval.

We currently recruiting for friendly, personable, and motivated Service Front Desk Officer / Service Advisor to join our team in Stuart Park. This position is within our fast-paced Service Department and is responsible for high volume, inbound and outbound front desk duties, and a variety of administrative tasks.

Our Service Front Desk Officer role involves tasks such as:

• Answering telephones, booking in customer service and repairs as well as carrying out various reception and clerical duties associated with the Mechanical Service Department.
• Providing exceptional Customer service and ensure all customers are completely satisfied
• Creating a seamless experience for all customers 
• Accepting and arranging appointments for Customers in a manner that best suits the Customers timeframe and the Companies scheduling protocols
• Preparing all Repair Orders following company policy and general standards
• Providing accurate and professional advice/quotations to Customers
• Controlling and continuously monitoring the Parts ordering and follow up processes
• Answering all phone calls, emails, and any other forms of communications from Customers in a timely and professional manner and following Company policies and procedures
• Adhering to and provide advice to Customers regarding Manufacturer Warranty terms and conditions.

The ideal applicant will be someone who:

• Has demonstrated experience in a similar role (experience in the Automotive Industry will be highly regarded)
• Is highly organised and provides exceptional customer service and support.
• Has excellent computer skills and experience in the use of a variety of software applications.
• Has a professional phone manner and well-developed communication skills
• Works collaboratively with others and is an effective and positive team member
• Displays personal drive and integrity and achieves results; and
• Has demonstrated experience in a similar role.
• Has current NT driver's license and ability to pass a criminal history check are requirements of this role.
• Available to work  Monday - Friday 7.30 am - 5.30 pm.

In return, we offer you:

• First-Class Facility & Working Environment - Big Spacious state of the art workshop,
• In-house Gym, Friendly Supportive Team, Monthly Employee Lunch
• Professional Development – In house-based training, plus Career Progression options available

To apply, please click the Apply Now button below and email your resume along with a one page covering letter outlining your suitability for the role.