Customer Service and Administration Agent

About the role

As a Customer Service and Administration Agent, you will bridge the gap between customers, retailers, and field providers to ensure seamless gas connections. This fast-paced, blended role combines front-line support (inbound/outbound interactions) with back-office operations (B2B data entry, billing dispute resolution, and meter data reviews). Ideal for a time-conscious problem solver, this position requires delivering fast, accurate, and compliant responses to ensure an outstanding stakeholder experience.

Key Detail

• Location: 485 La Trobe St, Melbourne (Hybrid options available)

• Position Type: Full-Time

• Hours: Monday to Friday, 8:00 AM – 5:00 PM (No weekend or public holiday shifts!)

Main Activities

• Handle inbound and outbound calls with customers, retailers, and field service providers regarding a variety of questions and concerns.  

• Efficiently process back-office task types such as email and Business-to-Business (B2B) transactions.  

• Update customer accounts on various systems with appropriate notes and details as required.  

• Investigate billing discrepancies, review meter data, and resolve disputes efficiently.  

• Identify, handle, and escalate priority or critical issues to Management in line with established procedures.  

• Comply with Probe’s privacy, data protection, and information security policies when handling personal data.  

The Must-Haves

• Stable, hard-wired internet connection, NBN (no tethering or hotspotting)

• Full working rights to work in Australia

• Full flexibility to work the rotations roster

• Be 18 years of age at a minimum

What we can offer you

• Engaging and comprehensive professional development and training opportunities.  

• A diverse and inclusive work environment where we actively foster a respectful workplace free from harassment.  

• A culture rooted in compliance, safety, and business conduct where we act ethically with integrity, honesty, and trust.  

• A supportive management structure that encourages process improvements and values your voice in our "speak up" culture.  

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!