Customer Service & Administration Officer

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Kiteleys business is looking for a Customer Service and Administration Officer to join the team based in Cardiff, NSW. For more than 50 years, the Kiteleys name has been synonymous in steel roofing. From its foundation in the Shoalhaven area in 1957, it has grown to serve clients ranging from individual homeowners to leading project home builders and industrial and commercial property developers throughout NSW.

In this hands-on role, you’ll be central to keeping our day-to-day operations running smoothly while supporting the team to deliver excellent outcomes for our customers. No experience? No problem, we value attitude, reliability, and a willingness to learn.

What Will You Do?

Working with a friendly and inclusive team, you will:

• respond promptly and professionally to customers inquiries and quotes via phone and email
• maintain accurate records, update job processes and invoicing for both New Build and Social Housing sectors
• coordinate reactive works and projects within agreed timeframes
• collaborate closely with trades, commercial, and technical teams to deliver outstanding customer outcomes
• proactively raise purchase orders for materials and subcontractors, ensuring smooth production, timely dispatch, coordinated freight, and accurate invoicing
• identify opportunities to improve processes and support the team in delivering exceptional service

More About You

You are a dedicated individual with a willingness to learn, you will also have:

• strong customer service and communication skills, both written and verbal
• high attention to detail and ability to manage multiple tasks simultaneously
• a collaborative mindset and abiity to build rapport with internal and external stakeholders
• problem-solving skills and a proactive approach to seeking guidance when needed
• basic computer literacy and experience with systems including familiarity with MS Office (training will be provided)

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close 4 March 2026