Customer Service & Sales Administration Specialist

Company Overview:
Employal Recruitment is proud to collaborate with a global market leader in the confectionery industry, renowned for their diverse range of delightful treats enjoyed by consumers for over 100 years. Combining tradition with innovation, our client maintains commitment to excellence in both product quality and customer satisfaction. 

About the Role:
Our client is seeking a dynamic individual to join their growing business as a Customer Service & Sales Administration Specialist. In this role, you will be the first  point of contact with consumers, customers, suppliers and team members. Your responsibilities will include processing customer orders, deliveries and invoicing, processing and checking of  Supplier/Vendor invoices as well as a variety of administration tasks, including maintaining the  office and office supplies. This role at times may involve travel both domestically and  internationally if required.

Key Responsibilities:
Customer Service 

• Process sales orders including entry, fulfilment and invoicing using internal ERP system.
• Handle customer inquiries, including order tracking, claims (short shipments, damaged goods), and POD requests.
• Coordinate transport for domestic customer orders.
• Manage inventory credit claims and generate sales reports.

Office Administration 

• Answer incoming calls and provide frontline consumer support.
• Welcome and assist business visitors.
• Oversee office supplies, including kitchen, bathroom, and stationery procurement.
• Support annual audits by retrieving required documents (orders, invoices, PODs).
• Perform general administrative duties as needed.

Logistics Support 

• Assist with stock flow processes, including container receipting.
• Conduct weekly inventory reconciliations.

Requirements:

• Proven experience in customer service and business administration. Transportation or warehousing industry experience is advantageous.
• Strong numeracy,  communication, and professional phone skills.
• Proficiency in Microsoft Office; EDI system experience is advantageous.
• Excellent attention to detail and time management with a methodical approach to tasks.
• Adaptable, reliable, and self-motivated team player with a commitment to quality work.

Benefits:

• Grow with a market leading company in the confectionery industry.
• Flexible hybrid work model promoting a healthy work/life balance.
• Opportunities for professional growth and development
• Convenient location near public transportation, with onsite parking available for added convenience.

Apply Today!

If you excel in a fast-paced environment and have a passion for administration and delivering outstanding customer experiences, we’d love to hear from you!

For further information or a confidential discussion:
Email: [email protected]
Phone: Deirdre - 0489 922 585