Customer Service Assistant - Data Entry - Invoicing

About the business

MSA 4X4 Accessories is more than just another 4WD Accessory company. We are Australia's leading manufacturer and distributor of revolutionary 4x4 products and accessories such as the Fridge DropSlide, the new Explorer Aluminium Storage Drawer System, the original Water Bra, ADR Crash Test Certified Canvas Seat Covers and more! We are a growing company currently seeking a passionate Customer Service Assistant for our Head Office in Arundel, Gold Coast.  

About the role

This is a full-time role Monday to Friday 8:30am – 4:30pm commencing as soon as possible.

As our Customer Service Assistant, you will be responsible ensuring customer satisfaction as well as the daily processing of orders, while answering calls from our 4x4 customers Australia wide. Ultimately, you will be required to develop and maintain great relationships with customers & staff, while ensuring that all orders and relevant office duties are processed and delivered on time.

Your primary responsibilities will include:

• Providing exceptional frontline customer service.
• Handling general customer enquiries and query resolution by both phone & e-mail.
• Sales order management through telephone, email and fax, including order enquiries, freight enquiries & providing accurate product information.
• Tracking of orders and helping to ensure their timely delivery working in conjunction with our Warehouse Team.
• Efficiently process any administrative tasks that are part of the customer service function.

Skills and experience

You must possess the following attributes:

• Excellent written and oral communication.
• Professional phone manner.
• Problem solving, and solution focused.
• Excellent time management & ability to multitask.
• High attention to detail & accuracy.
• Computer literacy in MS Office applications.
• High level of integrity and dependability.
• Ability to prioritise and follow through.
• A can-do and will-do attitude.

Experience in Peach invoicing system would be an advantage but not essential. Full training will be provided. This is a great opportunity for the right candidate to provide exceptional customer service for a vibrant, innovative brand.  If you have a brilliant attitude, enthusiastic and you are flexible team player who is ready to take our customer service to new heights, please email your resume and a covering letter telling us about yourself and why you would be perfect for this role.