Customer Service Attendant (Relief) - Rockhampton

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your opportunity

As a Customer Service Attendant (Relief), you will play an integral role in providing world-class customer service onboard our Spirit of Queensland or our Rockhampton Tilt Train services. You can expect to be away for approximately 48 hours at any given time. 

To see a little preview of the trains that you’ll be working on click the links below: 

•   Spirit of Queensland 
•   Rockhampton Tilt Train 

Purpose That Counts. As a Customer Service Attendant (Relief), some of your duties will include: 

•    Creating a memorable onboard customer experience 
•    Delivering a food and beverage service, including servery/cafe duties and trolley service 
•    Managing storage, preparation and heating of food and beverage items 
•    Performing general cleaning duties and maintaining food hygiene standards 
•    Ensuring passenger safety by reporting operational issues 
•    Processing payments via cash and EFTPOS
•    Performing platform duties which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform/station area 

For further information please read the Position Description.

Roster/Hours

This is a temporary full-time position until September 2027 with a rotating roster of days, nights / overnights, weekends and public holidays. 

The roster will be provided one week in advance, so flexibility is essential. 

Benefits that Count:

•    An annual salary of $69,176 (pro-rata), approx. $34 per hour + 12.75% super + applicable penalties and allowances
•    Be part of a team that truly supports communities 
•    Work within a supportive team environment
•    Opportunity to work for an industry leader where on the job training will be provided

For a full list of benefits please visit Employee Benefits.

We are looking to connect with someone who ideally has: 

•    Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
•    The ability to work independently and in a team 
•    A strong work ethic and willingness to go the ‘extra mile’.
•    Excellent communication skills and a customer-focused approach 
•    The ability to think quickly, manage unexpected situations and perform under pressure 
•    Sound cash management skills.
•    A Safety-focused mindset 
•    The ability to perform occasional heavy lifting (up to 20kg) 

Candidates will also need to obtain the below statement of attainment certificates prior to employment: 

•    Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
•    Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Please apply to Customer Service Attendant (Relief) - Rockhampton (12326) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 4th of November 2026. 

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to [email protected]. Please do not email your application. We can only accept applications received via our website.