Customer Service / Call Centre - Transport Industry - Career Growth Potential

Customer Service / Call Centre Superstar wanted - ASAP start - Wetherill Park!!



Duties include, however not limited to:
 

• Maintain polite and professional customer interactions at all times
• Manager customer and internal correspondence in a prompt, thorough and professional manner
• Ensure that all issues and queries are followed through to completion and that the customer receives timely updates throughout the process
• Ensure that all queries allocated are completed within the set service level agreements
• Engage in self-management by organising and prioritising workload to meet customer deadlines and administrative requirements
• Practice self- management by organising and prioritising tasks to meet customer deadlines and administrative needs
• Use judgement to escalate issues as required
• Keep customer satisfaction and retention as the top priority in all interactions with customers, agents and stakeholders
• Resolve issues and compile reports for the department manager
• Keep accurate and detailed records of customer interactions, transactions, inquiries and complaints
• Update customer accounts and information as necessary

About You:
 

• Well developed administrative, interpersonal and communication skills
• Ability to prioritise and organise work appropriately and complete task simultaneously
• Ability to plan and coordinate activities to provide professional and efficient services
• Well developed administrative and organisational skills
• Proficient use of MS Office and IT applications
• Possess acute data entry and problem-solving skills
• Ability to maintain a high level of accuracy across all functions
• Ability to work independently and autonomously within the broad guidelines

Please note, due to the high number of applications only shortlisted applicants will be contacted.

Thank you for your application.