Customer Service Centre Operator

About the Role

Due to an internal move, we are currently seeking a Customer Service Operator to join our team.  In this role, we are looking for highly organised and motivated individual ready to contribute to the support of the Service Operations of the business. You will do this by assisting our Customers with their breakdown calls, and efficiently allocating work to our National Service Technician teams out in the field.

Key Responsibilities

• Answer incoming customer calls and provide prompt and accurate information.
• Manage customer inquiries and complaints professionally, ensuring timely resolutions.
• Maintain and update customer records in the database.
• Professionally handling all national customer breakdown phone calls and emails
• Timely allocation of work to appropriate Service Technicians to support our customers

Skills & Experience

• Prior experience in customer service or a similar role.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite and customer management software.
• A positive attitude and a desire to provide excellent customer support.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.