Customer Service Consultant

Customer Services Consultant

• Keysborough, Melbourne
• Full-time, permanent

Why come and work for us:

AutoPacific Group is a leading provider of highly engineered vehicle accessories and towing solutions, renowned for excellence across Australia, New Zealand, and the Asia Pacific Region. With a commitment to innovation and customer satisfaction, we foster a culture where individuals can thrive and carve out fulfilling career paths. 

Our mission is to harness cutting-edge technology to deliver unparalleled products, engage our workforce, and create value for our stakeholders.

About the role

Welcome to the frontlines of awesome service! As a Customer Service Representative at AutoPacific, you’re not just here to communicate—you’re here to create amazing experiences. Your mission? To raise the bar on service, solve problems with pinpoint accuracy, and make every customer feel truly special with every interaction.

In this role, you’re the mastermind behind customer satisfaction, connecting AutoPacific with our valued customers. Your dedication will ensure that needs are met quickly and expectations are not just fulfilled but blown away.

Join us in delivering unforgettable experiences and become a key part of our journey to excellence. Your impact goes beyond just transactions; it’s about building meaningful relationships. Let’s take on this mission together!

Your responsibilities will include:

• Receive telephone, email, and fax requests from customers.
• Order and Credit entry.
• Using our email ticketing and phone management systems. 
• Professional handling of complaints and timely responses.
• Building rapport with customers and fellow team members.
• Developing knowledge of a varied product range.

About you

• Completion of Secondary level schooling.
• Syteline operating system skills are desirable or good general knowledge of another finance system.
• Understanding of customer service principles and best practices.
• Familiarity with DIFOT (Delivery In Full, On Time) and ETA (Estimated Time of Arrival) concepts.
• Excellent reception and customer service skills.
• Proficient in Microsoft Office.
• Accurate data entry skills.

Recruitment Process:

During our recruitment process, you will be required to undergo pre-employment checks including a pre-employment medical, reference checks, national police check and Australian working rights check.

To Apply: 

Please submit a cover letter outlining your suitability for the role along with your resume.

AutoPacific Group is an equal opportunity employer.