Customer Service Coordinator

About the Opportunity 

Our Casula workshop is seeking a Customer Service Coordinator to join their team, on a full-time basis working Monday-Friday at our office in Casula. This opportunity has potential to act as a pathway towards further opportunities.

As the Customer Coordinator, you will be responsible for aligning workshop goals with customer requirements to promote and build positive relationships leading to successful outcomes for the customer and WesTrac. The successful applicant will be the primary point of contact between the workshop and our internal and external customers. This point of contact will lead to jobs being efficiently scheduled, priced, and invoiced. The chosen candidate will ensure customer needs are met and services are completed within the agreed upon timeframe.

Key responsibilities

• Act as the primary point of contact for job progress updates and completion of work, leading to the development of effective working relationships


• Ensure all customer repair, delivery, and expectation requirements are communicated to the workshop, resulting in accurate completion times and quotations


• Communicate with the workshop and sales teams to provide repair service solutions to customers


• Oversee ongoing work to ensure it is being completed within the agreed timeframe, while maintaining ongoing communication with the customer about job progress


• Ensure all work orders are efficiently invoiced and processed

Skills and Experience

• Excellent customer service skills with the ability to develop strong positive relationships with customers


• Ability to problem solve whilst having well-developed analytical & negotiation skills


• Excellent organisation skills with ability to work under pressure and manage multiple priorities at once


• Ability to work successfully in a team & individually, whilst developing strong working relationships


• Excellent communication skills including written, verbal, and interpersonal


• Computer literacy skills- MS Office


• Previous experience within the hydraulic and/or engineering industry is highly regarded

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.


• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute


• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles


• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote job #5948.

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.