Customer Service Coordinator - Generous Compensation

• $65,000 to $70,000 + Superannuation | Exceptional Team Culture!
• Modern Headquarters in the St George Area with Parking and Public Transport
• Propel Your Career Forward with a Global Business in a Growth Phase!

What Makes This Company Unique? 

This specialised Tech & Software firm stands as a leader in its field, with headquarters in Sydney and operations extending to the UK, Europe, and Asia. Their customer-centric approach and commitment to excellence make them a preferred partner for esteemed clients in banking, hospitality, gaming, and retail sectors. Join their diverse and close-knit team in a collaborative office environment. Situated in a modern industrial complex in Kingsgrove, with convenient parking and public transport, the headquarters support both office functions and warehouse logistics. This office-based role will utilise your problem-solving acumen and coordination expertise to manage service schedules for a broad network, while delivering superior customer service and fostering strong client relationships.

What is Unique About You? 

You are an adept coordinator and a natural problem-solver, experienced in managing and scheduling service appointments. Your keen attention to detail and unwavering concentration enable you to efficiently manage multiple resources with minimal conflict and high productivity. As a practical thinker with a passion for outstanding customer service, you thrive in a deadline-driven environment, enjoying the satisfaction of achieving tasks and meeting objectives. Your calm and composed manner allows you to navigate changing schedules and juggle priorities with ease. Your ability to communicate professionally at all levels and inspire confidence in clients and partners will ensure your success in this role where feedback is constant, and achievements are recognised.

A Snapshot of Your Role:

• Efficiently manage the daily scheduling of service technicians to client sites across Sydney Metro with speed and accuracy.
• Build and maintain strong relationships with clients and technicians to ensure deadlines are met and services are completed satisfactorily.
• Provide ad hoc administrative support to the wider team, including covering for the customer service helpdesk as needed.
• Update and maintain the company’s database and CRM systems, managing service requests, creating quotations, and closing jobs.
• Proactively seek client feedback, address and escalate stakeholder concerns, and identify opportunities to improve processes and team performance.

If this sounds like your ideal role, please apply now for immediate consideration!

How to Apply: 

Click Apply, email your resume in Word format to [email protected] or call (02) 9002 0222. We will be in touch with shortlisted applicants.

We believe in recognising everyone's unique potential and would love to hear from you!

As Sydney’s leading boutique recruiter (and we like to think favourite!), we specialise in administration and office support recruitment. We recruit Executive and Personal Assistants, EAs at C-Suite, Team Assistants, Receptionists, Office Managers, and more for temporary, contract, and permanent positions. By applying for this job, you have the opportunity to secure this role or any of our other fantastic positions! You will also have access to all our free exclusive EST10 Masterclasses and blogs!