Customer Service Coordinator - Perth

Customer Service Coordinator - Myaree

Permanent Full-time

We are looking for…

Hopefully you! We're on the lookout for a Customer Service Coordinator, based in Myaree, Western Australia. A key part of our operations is the exceptional customer service we provide to our clients and this role will be responsible for organising the day-to-day fulfilment activities for our customers all across Western Australia and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in logistics and customer service, with excellent career development opportunities.

We need you to bring…

• Excellent communication skills and relatability whether in person, in writing or over the phone
• Organising the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

Please note we require full permanent working rights for this position.

In return, we’ll give you…

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development. This includes:

• The opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business
• A culture of incomparable hospitality and care, epitomised by free snacks, drinks and endless coffee in the office
• Good base salary

• Great team culture
• Pro work/life balance organisation

OK, you want to know what you’re getting yourself into? Let us introduce ourselves.

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.  

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention, regular development opportunities and a passionate culture grounded in connection and involvement.

We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business.

If this sounds like your kind of gig…

We’d love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites don’t answer, flick us a line at [email protected] – unless you’re a recruitment agency, in which case: no, thanks. We’ve got this one covered.