Customer Service Coordinator - Workplace Solutions - with Growth Opportunities

We are looking for an outgoing and customer focused individual to join our Workplace Solutions team (office moving and project logistics).  You will be responsible for providing administrative, sales and customer service assistance to ensure the smooth day to day operation of the Branch. The role is critical to a seamless customer experience.

 

About the Role

• Customer communication before, during and after a project.
• Resolve issues as they arise or direct them to the appropriate person for timely resolution
• Respond to phone, email and internet enquiries making direct sales where appropriate based on the size, value, complexity of the project
• Administrative support for all team members.
• Daily, weekly and monthly accounting tasks.
• Point of contact for Branch accounting queries

About You

• Excellent communication skills (verbal and written)
• Attention to detail
• Have good time management skills
• High proficiency level in Microsoft Office and Excel

What you will bring to the role:

• A commitment and passion to deliver outstanding customer service
• A proven ability to create, maintain and develop client relationships
• Detail orientated with the ability to multi-task in a fast paced environment
• Have good time management skills
• Excellent communication skills (verbal and written)
• Ability to work in a team environment
• Excellent organisation and administration skills
• Computer literate in Word and Excel

What’s in it for you?

• A competitive salary and superannuation.
• The opportunity of career advancement through mentoring and our learning and development program
• The opportunity to work with a great team in a dynamic fast paced environment
• A fantastic employee reward and recognition program, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more!

To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Workplace Solutions, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.

Our Commitment to Diversity and Inclusion

At Grace we believe in inclusion, we welcome diversity and we are committed to equality. As a company we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent. We are on a journey, we learn daily, always look to improve and will remain committed to building the best workplace culture we can, so regardless of ethnicity, gender, sexual orientation or disability we encourage you to apply and join us on that journey.

No agencies please. If we feel the need to use an agency, we will be in touch with one.