We are looking to hire a brilliant Customer Service Manager to join our awesome team at Pace VIC in Bayside & South Eastern Suburbs, Melbourne VIC.
Growing your career as a Full time Customer Service Manager is an awesome opportunity to develop relevant skills.
If you are strong in research, adaptability and have the right personality for the job, then apply for the position of Customer Service Manager at Pace VIC today!
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated customer service and warranty team. This role is pivotal in ensuring the delivery of first-class customer service to all customers. You will oversee the daily operations, manage key performance indicators, and drive process improvements.
Key responsibilities include: - Managing the day-to-day operations of the customer service team.
- Ensuring prompt response to all customer calls, inquiries, and orders.
- Scheduling team members to ensure optimal coverage during peak times.
- Facilitating strong collaboration with internal departments such as sales, supply chain, warehouse, marketing, and finance.
- Preparing and overseeing the annual budget for the customer service department.
- Setting and tracking Customer Service KPIs.
- Creating and presenting monthly performance reports.
- Over 10 years of experience in customer service or contact center roles, with at least 5 years in senior roles like Team Leader or Customer Service Manager.
- 3-5 years of experience in team management, with a focus on goal setting, performance reviews, and career development.
- Background in hardware, consumer goods, building supplies ideal.
- Familiarity with working with large, specialty retail and wholesale customers.
- Proven track record in managing customer service operations, including systems and process improvements.
- Demonstrated leadership skills with the ability to inspire and guide a team.
- Excellent communication abilities to convey messages clearly to all stakeholders, with a customer-centric mindset and strong business insight.
If you feel you could be the right fit for this role, please apply via the link or send us and email at
[email protected] for more information. If you’re looking for a different role within our specialties and wish to engage our services, we’d love to hear from you.
Pace (VIC) Pty Ltd are the experts when it comes to our four specialties: Manufacturing & Technical Operations, Procurement, Sales & Customer Service and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.
Benefits of working as a Customer Service Manager in Bayside & South Eastern Suburbs, Melbourne VIC:
● Excellent Benefits Package
● Advancement opportunities
● Competitive salary
No CV Required
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