Customer Service Manager

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

As a Customer Service Manager at Dexus you will be responsible for Macquarie Shopping Centre and play a pivotal role in ensuring exceptional customer experience within the centre. Responsible for setting strategy across customer service and working closely with wider team of customer service associates to delivery top end service. The role is responsible for setting budgets and ensuring financials are managed to these budgets.

This role is 5 days a week on site at Macquarie Centre, with responsibility of Duty Manager shifts, two weekends per month, both Saturdays and Sundays.

You will make an impact by:

Responsible for secret shopper strategy and coordinating and evaluating the scoring.

Report management.

Manage and handle customer enquires and compliant management.

Support Retail Manager with customer complaints involving retailers.

Maintain records of customer interactions and resolutions.

Develop and implement the Concierge and Valet management strategy.

Involvement with emergency planning and risk management.

Duty Manager responsibilities as required.

Assist management with ad-hoc special projects.

About You

Relevant certifications in customer service or management.

Excellent customer service with ability to work under pressure and resolve complaints.

Ability to lead a team of customer service members.

Strong warmth and empathy in care.

Ability to lead a team of customer service members.

Strong verbal and written communications skills

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:

Flexible Working : Our hybrid work model lets you thrive both professionally and personally. Whether it’s working from home or collaborating in our state of the art and award-winning offices, we’ve got you covered. 

Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.

Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey. 

TRIBE: Connect with our vibrant LGBTQ+ network. We foster an inclusive environment where each individual feels recognised and appreciated.

Focus on Sustainability : Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.

Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration. 

We encourage applicants from diverse backgrounds to apply for roles at Dexus, including Aboriginal and Torres Strait Islander, and people of all backgrounds. If you have any support or access requirements, we encourage you to advise us at time of application by contacting us at [email protected] , we will work with you to identify the best way to assist through our application process.

Ready to help create the future? Apply now or visit dexus.com/careers

Join Dexus and ‘unlock potential, create tomorrow’.