Customer Service Officer

About us

MNX, a UPS Company is a leader in time and mission critical logistics and supply chain services.  Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX. Headquartered in Long Beach, California and with offices worldwide, MNX is looking for talented people who want to make a difference by helping the world successfully transport the most important shipments. 

The Opportunity

We are seeking a highly motivated, enthusiastic, and committed Customer Service Officer to join our Tullamarine-based team, in a full-time capacity.

Your role is imperative to the day-to-day operations of MNX. Working closely with an exciting client portfolio, you will be the main point of contact, delivering on promises and executing day-to-day customer requirements. This role will require you to work closely with our import/export department and other interdepartmental groups ensuring a smooth execution of freight movements. 

You will be required to:

• Manage & service a portfolio of accounts from order through to delivery
• Provide support and assistance to other customers & account managers
• Update and maintain KPI status reports
• Answer customer queries by phone and email, escalating concerns
• Work closely with internal stakeholders to ensure minimal delay
• Build and maintain strong relationships with external stakeholders
• Populating and generating reports
• Track and Trace of deliveries

You will have:

• Customer service experience in a fast paced, dynamic environment
• Intermediate Microsoft office skills, particularly Excel, Outlook, PowerPoint and Word
• Excellent written and verbal communication skills
• Professional manner with excellent presentation skills, and the ability to confidently liaise with clients
• A positive attitude 

All successful applicants will be required to complete a National Police Check. The existence of a criminal record however, will not automatically bar applicants unless there is a particular requirement under the law for the position they are applying for.

Do you want to work for a global company with opportunities for growth and development? Submit your CV and cover letter using the ‘Apply Now’ button today!