Customer Service Officer

Company : Hays

Job Type : Full Time

Sydney

Number of Applicants

000+

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Job Description - Customer Service Officer

Customer Service Officer | Permanent | Sydney South West Your new company
Join a Global Financial Services company as a Customer Service Officer.

Your new role
As a Customer Service Officer, you will be the first point of contact for customers, handling inbound calls and responding to general enquiries regarding their finance products.
Key responsibilities include:

Handling inbound customer calls and delivering a high level of customer service
Communicating with customers in a professional and friendly manner
Providing tailored solutions to assist customers and resolve account issues
Processing customer requests accurately and efficiently
Managing admin email inboxes and directing items to operational staff
Processing manual direct debits daily with accuracy
Maintaining strong working knowledge of product terms and conditions

What you'll need to succeed

Minimum 2 years customer service or inbound call centre experience
Qualifications in Financial Services (preferred but not essential)
Exceptional phone manner and ability to engage with diverse personalities
Excellent written and verbal communication skills
Strong time-management and organisational abilities
Team-oriented mindset and motivation to learn

What you'll get in return

Opportunity to join a respected global finance brand
Hybrid working model offering flexibility between office and home
Supportive team culture and collaborative environment
A role that offers stability, training, and long-term development opportunities
Competative Salary Package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2986552

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Customer Service Officer

Job Description - Customer Service Officer

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