Customer Service Officer

About us:

Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider. We are proud to be one of South Australia’s Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in Gillman and regional depots in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor enable us to provide next-day express freight services throughout South Australia, including both metropolitan and regional areas, as well as to Broken Hill and Mildura.

About the role:

As we continue to grow and evolve, we’re looking for an enthusiastic Customer Service Champion to join our team in Gillman. The position is permanent full-time, working Monday to Friday.

As a Customer Service Officer, you will be the first point of contact for our customers, responding to enquiries and providing high-quality support in a lively and fast-paced environment.

About you:

• Passionate about customer service with transport experience being a bonus but not mandatory.
• Resourceful to find information, navigate systems and work to resolve customer enquiries in a timely manner.
• Multitasking skills with the ability to prioritise competing tasks.
• Active listener with strong verbal and written communication skills.
• Demonstrate composure and resilience under pressure and effectively navigate challenging customer interactions.
• Dedicated to ongoing improvement by identifying challenges, opportunities and implementing effective solutions.
• A team player that is driven to contribute to the team’s overall success.

What we offer:

• Above award wages
• 13.5% Superannuation
• Career development opportunities

If this sounds like you, then hit apply now!

If you’re keen to know more, please reach out to us via at – [email protected]

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, and identities - diversity and inclusion are central to how we work and grow together as one team