Customer Service Officer

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. Our unwavering mission is to safeguard lives and properties through our comprehensive fire safety and security solutions.

We are driven by a steadfast commitment to PROTECT PEOPLE FIRST, ensuring their well-being is at the forefront of everything we do. Our enduring purpose extends beyond mere products and services; we strive to BUILD GREAT LEADERS, who will shape the future of our industry.

About the Role

We are seeking a Customer Service Officer to support the team in Townsville. Based in Townsville and reporting to the Regional Manager, this role is pivotal to Chubb's ongoing success in the Fire and Safety service/maintenance market across regional Queensland. This hands-on role focuses on purchasing, inventory control , administration and customer service, working closely with field technicians, managers, customers and operations.

Key Responsibilities
 

• Manage purchasing activities in line with budgets and production requirements
• Monitor stock movements, conduct cycle counts and resolve variances
• Maintain accurate purchasing and inventory data, reports and registers
• Support audits, compliance and continuous improvement initiatives
• Follow up with customers regarding outstanding invoices
• General Branch administration, Timesheets, account payable / receivable, reports, invoicing, purchase orders, account reconciliation, leave planning, and on-call rosters.
• Actively assist Supervisors with day-to-day admin support with customer enquiries
• Ordering stock e.g. fire extinguishers, distribute product out to customers

What You’ll Bring

• Previous experience in administration /office based customer service
• Experience with ERP systems (Pronto or similar)
• Strong Excel skills and attention to detail
• Confident communicator with suppliers and internal stakeholders
• You will have full Australian Working Rights
• Ability to work independently and within a team
• Proficiency in MS Office
• Team player
• A can-do attitude with a curious and positive to learn new things!

What we will offer you:

• Competitive Package on Offer
• Stability, progression, and the opportunity to lead from the front
• Permanent Full Time Role
• Access to Chubb People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Pre-Employment Medical, Employment History Check and Reference Check.

Apply now to see where Chubb can take your career.  All applications and enquiries are treated with the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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