Customer Service Officer

mlcoa is a leading global provider of independent medical opinions and specialist services to insurers, employers, government bodies and the legal sector.

We are seeking a motivated Client Services Officer with a strong customer service focus to join our team.

Reporting to the Operations Manager, you will support clients by providing advice and coordinating appointments with our network of specialist consultants.

Key Responsibilities

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

About You

• Proven experience delivering excellent customer service
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively
• Highly organised with strong attention to detail
• Able to prioritise tasks in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel)
• Friendly, proactive and team-oriented approach

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9497Q

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.