Customer Service Officer

Description

• Welcoming clients and their pets with warmth and professionalism
• Managing a busy reception desk and phone system
• Scheduling appointments and coordinating daily clinic workflow
• Processing payments and discussing treatment estimates and costs with clients
• Making follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding items
• Handling client enquiries with empathy and confidence
• Maintaining accurate records and supporting administrative tasks including managing emails and assisting with social media 
• Working collaboratively with our veterinary and nursing teams

• Be comfortable working in a fast-paced environment where priorities can change quickly
• Have excellent organisational and multitasking skills
• Be confident discussing financial matters, payment options, and treatment estimates with clients
• Be comfortable making proactive follow-up phone calls
• Have strong communication and customer service skills
• Demonstrate initiative, attention to detail, and a positive attitude
• Be a team player who enjoys helping both people and animals
• Previous veterinary industry experience is desirable but not essential

• Supportive and welcoming team culture
• A varied and engaging role where no two days are the same
• Ongoing training and development opportunities
• Staff discounts and employee benefits
• Opportunity for the position to progress from part-time to full-time for the right candidate