Customer Service Officer

Love Customers and thrive in a dynamic, fast paced work environment? Do you build a personal connection and bring your personality, professionalism and enthusiasm to every customer? Keen to add value through your experience? Riverina Fresh are looking for someone who can tick these boxes and more!

Riverina Fresh is a 100% Australian owned Dairy and Food Services company. We produce a range of award-winning dairy products including the iconic Riverina Fresh branded milks, creams, and yogurts. We also provide our customers with an extensive Food Services range. 

Riverina Fresh supplies retail, hospitality and industrial customers across NSW, Victoria and ACT, and we have strong ties to the communities in which we operate. We are passionate about what we do and place great value on providing a safe, supportive and motivating working environment. 

We have an opportunity for a collaborative and team focused communicator, in the permanent, full-time role of Customer Service Officer, based out of our Enfield Food Service distribution facility.

In this essential business role, you will be committed to providing a great customer experience. Working in our busy Food Service environment, you can look forward to being a valued team member and working with our experienced and diverse close-knit team. 
In order to facilitate great Customer outcomes, hours of work will generally be Monday to Friday, 10:00am – 6:00pm.

Key responsibilities of the role include:

• Frequent engagement with customers, through verbal and digital means;
• Working with our customers to enable order processing;
• Helping customers navigate our technology and digital ordering platforms;
• Approachably and proactively managing Customer accounts;
• Ensuring Customer Accounts are maintained as per business process/terms;
• Working with Sales and Distribution teams to achieve business outcomes;
• Completing cyclical account reporting; and
• Other associated administrative functions.

What we are looking for:

• Exceptional interpersonal skills with a very approachable style;
• 2 years’ experience in Customer facing, administrative role;
• High digital dexterity, with working knowledge of Microsoft suite;
• Ability to navigate multiple systems whilst being on the phone;
• High degree of attention to detail;
• High level communication skills (both written and verbal); and
• Demonstrated time management skills.

Riverina Fresh offers competitive salary, commensurate to skills and experience and provide one on one training. Experience in hospitality ordering software, particularly Ordermentum will be highly valued, however is not essential. Experience using Routing Software and Pronto will also be looked upon favourably.

Your success is reflected in ours and as a Team Member, you will speak honestly, valuing input from others and you will have a high degree of ownership and accountability. Any new Team member of Riverina Fresh will be a role model for the Riverina Fresh values, Safety, Quality, People, Integrity and Impact. 

As part of the recruitment process, you will be required to complete a pre-employment medical, police and reference checks. Please apply and submit your resume, including current contact details. Please send any relevant working visa documents for your application to [email protected]

Riverina Fresh is an Equal Opportunity Employer who provides an inclusive work environment that embraces the diverse talent of its people and treat employee safety and wellbeing as a priority.