Customer Service Officer

Are you a proactive, organised, self-starter with a positive & enthusiastic energy? If you are looking to kick start your career in the transport industry then join the team in this fast faced environment as a Customer Service Officer. As a key member of our customer service department, you will be responsible for managing inbound calls and emails, providing timely and accurate assistance to customer inquiries, and ensuring exceptional service delivery at every interaction.

Key Responsibilities:

• Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.
• Build strong relationships and rapport with both internal and external customers, ensuring their needs are met and expectations exceeded.
• Perform general office and administration duties, including data entry and maintaining accurate records.
• Collaborate with team members to continuously improve customer service processes and procedures.

Requirements:

• Previous experience in a customer service role is preferred but not essential.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Demonstrated ability to multitask and prioritize tasks effectively.
• Proficiency in basic computer applications, including MS Office suite.
• Ability to work effectively in a team environment and independently when required.

Benefits:

• Convenient Eagle Farm location - only minutes from the motorway entrance with free parking available on site.
• Workplace Benefits Program providing discounts to many major retailers.
• Health Fund discounts for single or family cover.
• Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
• Recognition programs where you are rewarded for your contribution to the business.

If you are passionate about delivering exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you! Join our team and be part of a company that values its employees and provides opportunities for growth and development. Please apply or send your resume to [email protected]