Customer Service Officer

Position Description

Title: Customer Service Officer

Department: Customer Support

Location: Adelaide, South Australia

Reports to: Customer Support Team Leader

Type of Position: Full-time, Rotating Roster

Start Date: 24th June 2024

Company Overview

CM Value Added Services Pty Ltd (CMVAS) is a global leader in telecommunications, recognized for its innovative approach in advanced wireless and fibre network solutions. As we continue our expansion into the Australian market, we're seeking dynamic individuals to join our team. Our mission in Australia is to revolutionize the internet landscape with cutting-edge technology and a commitment to excellence. We offer an environment that nurtures enthusiasm, attentiveness, and exceptional customer support.

Job Purpose

The Customer Service Officer at CMVAS plays a pivotal role in our Australian operations. This position involves direct interaction with customers, providing top-tier solutions and support, and is crucial in establishing CMVAS as a dependable and respected service provider in the telecommunications industry.

Key Responsibilities

• Offer exceptional customer service in billing, account management, and basic technical support. 
• Conduct troubleshooting for fixed wireless, NBN and Opticomm services, ensuring timely resolution of issues. 
• Accurately manage customer accounts, including processing transactions and adjustments. 
• Keep detailed records of customer interactions and actions taken. 
• Inform and educate customers about CMVAS's services and policies. 
• Work towards achieving key customer service metrics to contribute to the team's success.

Essential Skills and Qualifications

• Experience in customer service roles, preferably in telecommunications or technology. 
• Excellent communication skills, both verbal and written. 
• Basic understanding of telecommunications technologies and customer service principles. 
• Proactive problem-solving attitude and teamwork skills. 
• Flexibility to work various shifts, including weekends and public holidays. 
• Secondary education required; additional qualifications in customer service are beneficial. 

What We Offer

• Engaging Work Environment: Full-time role based in Adelaide CBD, providing an opportunity to contribute significantly to a developing team.
• Career Development: Supported career progression through developmental programs and comprehensive leadership training. 
• Workplace Culture: A work environment where your contributions are valued and recognized. 
• Modern Facilities: Access to modern office facilities located in Adelaide CBD. 
• Employee Benefits: A variety of staff benefits, including discounts on services, enhancing both your personal and professional life. 
• Professional Growth: Opportunities to participate in comprehensive leadership and development programs, fostering your career growth. 
• Community Involvement: Opportunities to engage in volunteer days and contribute to community and social initiatives. 

Remuneration is based on the Telecommunications Services Award