Customer Service Officer DVA & Medical Liaison

mlcoa is a long‑established, international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self‑insured organisations and the legal profession.

As our business continues to grow, we are expanding our team to ensure we continue delivering exceptional service, guided by our core values – Care, Accountability, Teamwork, Integrity and Excellence.

We are seeking an energetic and motivated Client Services Officer with experience delivering high‑quality customer service in a fast‑paced medical environment. Reporting to the Team Leader, you will play a key role in supporting the ADF Veteran Community by providing guidance, coordinating services and arranging suitable appointments with our extensive network of specialist consultants.

Key responsibilities include, but are not limited to:

• Liaising with customers to plan and implement agreed services
• Scheduling appointments for ADF Veterans
• Managing busy inboxes, including queries, appointment coordination and non‑appointment services
• Providing administrative and operational support to consultant practitioners
• Offering information and advice to customers and prospective customers
• Completing additional administrative tasks as required to support the broader Client Services team

To be considered for this role, you will have:

• Demonstrated ability to deliver excellent customer service in a fast‑paced medical environment (DVA experience desirable)
• Strong verbal, written and interpersonal communication skills
• Proven ability to work both independently and collaboratively
• A caring, enthusiastic and helpful approach
• Strong prioritisation skills with the ability to remain flexible
• High attention to detail
• Computer literacy, including proficiency in Microsoft Office (Word/Excel)

mlcoa offers a dynamic, supportive team environment where client focus, collaboration and respect are central to how we work.

The benefits we offer:

• Employee initiatives for health insurance, fitness and travel perks
• Exclusive employee discount program
• Health, wellness and financial wellbeing support
• Novated leasing and salary sacrificing options
• Paid parental leave (criteria applies)
• Purchased leave options
• Close proximity to public transport

By joining mlcoa you’ll also be part of the MedHealth family, a purpose-built collection of industry leading health, medical and employment brands.

To Apply

Click on the APPLY button or please contact Anna Nguyen, Talent Acquisition Advisor on [email protected] and reference job ID REF9972L to have a confidential discussion.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.