Customer Service Officer - Emergency Department

Reference Number: 2382  

Job Title: Customer Service Officer - Emergency Department 

Employment Type: Permanent Part-Time Casual, and Fixed Term until 18/10/2026                                                               

Hours per Fortnight: 108.25

Classification: Grade 1 (HS1, HS14-HS17)

Location: Graham Street, Shepparton 

Closing date: 17/02/2026

For a confidential conversation please contact: Stacey Bowles on 034804 4353 / [email protected] 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About the role

Customer Service Officers (CSO’s) are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. In the Emergency Department, the Customer Service Officer is a vital member of the team.

The Customer Service Officer performs a wide range of administrative support tasks related to the efficient functioning of the Emergency Department (ED). The Emergency Department Customer Service Officer has responsibilities for the coordination of communication, registration and transfer of patients, clerical functions at Triage and in the main department, ensuring the Vital database is kept up to date and accurate and other duties as required. The Customer Service Officer may also be required to provide administrative support to other areas within GV Health at the discretion of the Manager, Health Information Service (HIS).

We are looking for

• Assistance in the effective running and coordination of clerical support functions in the Emergency Department.


• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands


• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy


• Flexibility and the ability or pick up shifts at short notice.  Rostering is based on a 24 hour, 7 days a week rolling roster.  Staff will be rostered to work weekends and public holidays and should be available to assist in covering leave

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health? 

• Free Community Connector Program to personally welcome and connect you to our wonderful community


• Generous salary packaging, subsidised staff parking and discounted leisure memberships


• Flexible work practices and options to purchase additional leave to support work/life balance


• Paid parental leave


• Professional development and study leave to help reach your learning and career goals


• A confidential employee assistance program (EAP) for you and your loved ones


• Social club membership offering a range of events, functions and local community discounts


• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.