Customer Service Officer - File Preparation

mlcoa is an established premier provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer, who is a skilled Customer Service Administrator, Medical Receptionist or Document Coordinator who might be seeking a change.

Reporting to the Operations Manager, you will be responsible for supporting our consultants by coordinating and preparing the file material and patient information for the upcoming appointments for a portfolio of consultants.

You will also be responsible for assisting customers through the provision of advice and arranging suitable appointments where needed with our extensive specialist consultant team. As a member of a client services team provide a range of high quality, client and consultant focused business administration support for the provision of independent medical services.

Responsibilities will include but are not limited to:

•  Collection, preparation and delivery of patient file materials to a portfolio of consultants
•  Preparing file materials in accordance with state and national legislation
•  Liaising with customer to plan and implement agreed services
•  Managing consultant schedules
•  Scheduling of appointments
•  Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general when necessary

To be considered for this role you will have:

• Demonstrated the ability to provide excellent customer service
• Excellent verbal, written and interpersonal communication skills
• Demonstrated the ability to work independently and within a group environment
• A personal approach which is enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibility
• Attention to detail is a must
• Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9848D

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.