Customer Service Officer - Get Hired Fast

• Permanent full-time opportunity
• Friendly and supportive team environment.
• Career progression opportunities within the business.

About the Company

ASR Recruitment has partnered with a nationally renowned leader in building insurance sector. 
  

About the Role

This is a rewarding opportunity for a Customer Service Professional to work in collaboration with the administration team to provide ongoing communication and support to internal and external stakeholders.

You will be responsible for, but not limited to:

• Identifying the needs of customers, and assisting to provide solutions.
• Managing large amounts of inbound and outbound calls in a timely manner and directing the call to the appropriate staff and/or division.
• Monitoring and managing claims at pre-approval stage. 
• Providing updates to internal and external stakeholders. 
• Claim follow ups with clients.
• Managing incoming correspondence.
• Documenting communication with clients in the internal system.

About You  

• Demonstrated experience working in a high-volume call centre environment.
• Strong communication skills, both written and verbal. 
• Ability to multi-task, prioritise and manage your time effectively.
• Possess exceptional interpersonal skills to engage and manage internal and external relations within the company.
• Ability to build a rapport with all stakeholders and to work as a part of the team to achieve common objectives.
• Experience using Microsoft Word, Excel and Outlook.

  
For a confidential discussion about this opportunity, please reach out to Laila Hoy on 0413 778 084 or email [email protected].
  

At ASR our mission is to create exceptional experiences for our job seekers while maximising your career potential and helping you identify, prepare for and secure the best possible new opportunities.
  
Authentic – the consultants at ASR commit to always speaking honestly and openly to talent about their suitability for existing opportunities, potential future opportunities and ways to maximise their ability to secure the ideal role they desire.
  
Scrupulous – we are focused on the details, from the presentation of your resume to the alignment of your values with our client’s culture, and helping you prepare to present yourself in the best possible light.  The focus is on making your job search the best possible experience.
  
Reputable – Our Consultants are experts within their markets and have a deep understanding of their chosen field and their client’s businesses.  Our longstanding relationships with employers include local enterprise, SME’s and product companies, Professional Services, Government, Banking, Education, Technology, Construction, Mining and Industrial Sectors.
  
Our market intelligence, relationships with some of the best employers in the Newcastle market, knowledge of the best way to approach and secure opportunities and the most effective way to manage your personal brand, all form a candidate service model that sets us apart from the competition.