Customer Service Officer - Local Council - Energetic Workplace

• 6 week assignment with potential of an extension
• Working with local council
• Located at Hunters Hill
• 8:30am to 4:30pm - Monday to Friday
• Fantastic Team
• $33.75 per hour + super

The Company:

With its' commitment to delivering a high standard of customer service and strong partnerships, this local council is looking for a customer service professional to join the team for the next 6 weeks to help cover while a couple employees are on leave. 

Some of your key responsibilities will include:

• Answer all incoming customer calls in a friendly, professional and efficient manner including conducting follow up/outbound calls as required.
• Accurately record customer requests in the CRM system.
• Monitor call volumes and take proactive steps to ensure all calls are answered within adopted service standards.
• Provide back up to administration and front counter functions as required.
• Undertake front counter responsibilities (including customer requests, applications, complaints, deliveries, visitor management, or other activities) to ensure transactions are processed in a timely, accurate and effective manner.
• Utilise manual/computer systems to manage information flow between customers and Council ensuring information is accurate and appropriate

Required Skills & Experience:

• Superior Customer Service skills and demonstrated experience working in a dynamic environment.
• Positive & proactive attitude
• Ability to work autonomously with minimal supervision to achieve service standards.
• Proven ability to effectively use multiple computer programs to provide accurate, consistent and complete information or solutions to customers.

COVID-19 Vaccination certification: The successful candidate for this position will be required to provide evidence of their double vaccination status, or a valid medical contraindication certificate, prior to the department finalising the appointment of the candidate.

Please call Lorraine 0499 418 561 if you have any questions.

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.