Customer Service Officer - Opportunity to Make a Difference

About the role

We are looking for amazing people to join our passionate customer service team.
As a Customer Service Officer, you will be responsible for providing banking solutions to our valued clients.

Your key responsibilities will include:

• Responding to customer telephone calls and assisting with customer enquiries
• Proactively calling customers to check in on their banking needs. 
• Delivering exceptional customer service to our customers by forming connections with customers and bringing personality and enthusiasm to every interaction
• The set up and management of the lifecycle of all product types (Savings, Business & Term Deposit Accounts)
• Working across multiple platforms in order to manage payment processing, transactions and investigations.
• Internet banking account creation and administration
• Educating and assisting customers on our self service online facilities

About you

To be considered for this role, you will:

• Have experience in a customer service environment 
• Possess a growth mind-set and a team player 
• Be a fast learner looking for a fantastic opportunity focused on helping our customers achieve their banking goals

About BNK

We offer simple and easy to understand deposit accounts and mortgages under a number of brands: Goldfields Money, complemented by the Better Choice Home Loans brand, distributed via mortgage brokers nationally. This unique combination allows us to develop competitive products that meet its changing customer needs, leveraging its low-cost, technology-driven model.

We are focused on becoming a challenger bank of scale through building its product portfolio, growing its diversified distribution network, and pursuing technology enabled partnering opportunities.

BNK Culture

Our culture is all about teamwork and is underpinned by 5 core values:

• Work hard - Successful people have a special trait, they work hard, they don’t give up, they learn from failure and then they succeed on purpose
• Innovation - Think big, remain flexible, stay ahead of the curve and get the job done
• Trust - Protect the trust we build with our customers and each other. It is hard to build and easy to lose
• Humility - Let others shine by helping them achieve more than they thought was possible
• Unity - We are in this together, even when the going gets tough

Why you will love working at BNK

• The BNK Culture, specifically the positive vibes, capability and enthusiasm in the business which is apparent from the moment you walk through the door 
• Free onsite gym and end of trip facilities at the Perth CBD office
• Perth based with flexible working arrangements available 
• Modern offices with river views
• Collaborative team environment where real people work together to leverage their strengths so that they can help more customers achieve their banking goals.

Want to apply?

If this sounds like the perfect opportunity for you apply now by clicking on “Apply Now” to upload your resume and cover letter.

If you have any questions regarding the position, please contact [email protected]

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in the financial services industry?
• What's your expected annual base salary?