Customer Service Officer , Queensland Health

About Corporate Enterprise Solutions

Our focus is to provide solutions and services that support Queensland Health's Enterprise Corporate Applications and supporting payroll transactional processes.  This application suite includes the largest integrated rostering and SAP payroll solution in the public sector and the SAP S/4HANA finance, business and logistics solution and management environment (S/4HANA solution).

Our commitment to our customers is to:

• provide a statewide processing service to Hospital and Health Services and the Department of Health
• deliver and enhance workforce management, payroll and S/4HANA solutions
• provide services that are accountable and financially responsible
• continually review and improve services to meet customer needs.

The role 

Your role will be responsible for providing a support function which enables the delivery of a customer focussed Payroll Service to clients of the Queensland Health rostering and payroll solution.

The successful person

You will be assessed on your ability to demonstrate the following:

• Ability to take high volumes of inbound enquiries via multiple pathways (phone, email etc) in a customer service or help desk environment
• Knowledge or understanding of payroll and rostering systems processes and procedures
• Interpersonal communication skills with all levels of staff in a large organisation, particularly including the capacity to summarise complex information and gather detailed information.
• Ability to work within a team environment and to meet regular established deadlines within designated timeframes to ensure team outcomes are achieved
• Understanding of, and commitment to, quality customer services in a large multi-disciplinary organisation.