Customer Service Officer - Urgent

We are very proud that OOCL Australia has achieved accreditation for the 3rd year in a row as a Great Place to Work. OOCL is the only shipping and logistics company in Australia to have this accreditation:  Global Authority on Workplace & Organizational Culture - Great Place to Work Australia.  Three words that capture our colleagues views on working for OOCL are: Pride, Trust, and Joy.

OOCL’s mission is: To be the best and most innovative international container transport and logistics service provider; providing a Vital Link to world trade and creating value for our customers, employees, shareholders and partners.

Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. Listed on the Hong Kong Stock Exchange, we pride ourselves on offering customers a fully integrated logistics and containerized transportation service, with a network that encompasses Asia, Europe, North America, South America and Australasia.

We Offer

OOCL is committed to investing in our people, and providing opportunities for development, training, and mentoring to empower employees to reach their full potential. 

OOCL Australia is recognized as a 'Great Place to Work' in Australia and you will enjoy our supportive and caring culture. You will have access to the OOCL Leadership Development Programme, Harvard E-Learning Programme and the OOCL Employee Welfare Programme.

About this opportunity

This is an exciting opportunity for a confident, results-driven team player to join our team in Sydney on a Permanent, Full-Time basis. 

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Check and Prepare Cargo Release
• Monitor Container movements
• Handle transshipment inquiries
• Handle Import, Export & Refrigerated Cargo related matters.
• Monitor cargo availability and location
• Handle detention queries and follow up of outstanding payments.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

About you

Our ideal candidate will embody our shared values of innovation and creating value for customers, have exposure to the shipping industry as well as a passion and willingness to further develop their skill set under the guidance of the OOCL team.

• At least 1 years Customer service experience in the Container Shipping Industry
• Confident learning new computer systems and internal procedures
• Be an excellent team player and be able to work effectively under pressure.
• The successful candidate will also display excellent communication skills, ability to converse with people of all levels and is well organized, efficient and effective.
• Must have full working rights in Australia.

Bringing a diverse mix of best and brightest talents to OOCL is critical to our continued success. That is why we uphold a meticulous screening process. If you find this role suitable to your experience and qualifications, please apply via SEEK: only short-listed candidates will be contacted.

https://www.oocl.com/australia

• OOCL (Australia) is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.
• Employment with OOCL (Australia) is subject to satisfactory background checks which includes a National Police Check and Reference Checks.