Customer Service Officer - Urgent Hire

PsychPhys is seeking an experienced Customer Service Officer to join our established Finance Team. This position is located at our Head Office in Notting Hill. This location has onsite parking and is accessible via public transport.

The Company

PsychPhys is an Australian Primary Health Care Practice; and the only program of its kind within Australia. We have an expansive footprint spanning across some of the largest single low socioeconomic communities across Australia.

Our programs have been developed to allow individuals with Autism Spectrum Disorder, Intellectual Disabilities, Learning/Developmental Delays, Cognitive Impairments, and/or Mental Health concerns the opportunity to Shine!

We deliver our programs to individuals between the age of 0- 4yrs - 11yrs; 12yrs -21yrs; and 21+yrs. We focus on the provision of support services to government and non-government agencies, schools, Treating Health Professionals, and individuals/families.

Our organisational mission and vision statements demonstrate a commitment to providing holistic and appropriate programs, underpinned by a philosophy of community participation, and a strong focus on acceptance.

The Candidate

• Be respectful and hold a positive attitude towards the company, company leaders, colleagues, clients and the community
• Be confident in all communications. Be courteous, with high levels of professionalism, confidentiality and discretion.
• Have exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences, including cultural sensitivity and cross-culture communication.
• Strong customer service skills, particularly the ability to provide administrative support to clients, and their family
• Excellent organisational and time management skills
• Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
• Enjoy working in a small, highly motivated team.
• Demonstrate strong attention to detail.
• Show adaptability and flexibility to changing work environments and requirements
• Have advanced computer skills including word processing, spreadsheets and database applications and experience working with Xero
• Experience working within the Healthcare Industry
• Adaptable to change and open to Learning new process

The Responsibilities

• Ensure all incoming phone calls are attended to in a prompt and courteous manner

• First point of contact for new clients regarding program payment processes and Customer Service support options
• Action all billing, batching, electronic claims and invoices for all programs and services
• Responding to client enquiries
• Provide relief for other members of the customer service team as required
• Follow up aged debtors
• Ensure that consumables are replaced including stationary and photocopier paper in the draws (Head Office)
• Assist in the induction of all new staff with regards to Customer Service role/processes
• Other duties consistent with the position where required and/or requested by management from time to time.
• Take reasonable care for their own health, stress and safety, and that of others in the workplace

The ideal candidate will hold the following

• A satisfactory Police Criminal Check dated within 6 months of commencement.
• A valid Employee Working with Children’s Check.
• A current Driver’s License.
• Full COVID-19 Vaccination.
• Minimum 2 years working in Accounts Receivable
• Bachelor in Accounting

Employee Benefits

Salary Review - Each employee is eligible for a salary review annually.

Leave Loading - Watch your salary increase as you take annual leave with entitlements calculated above the suggested minimum and raised to 17.9%.

Program Development Incentives - PsychPhys rewards those who shape the identity and pathways of our unique programs.

Recognition - Recognition of employee success is highly valued at PsychPhys with formal quarterly and annual award ceremonies. Be apart of seeing your peers shine by nominating them for monetary awards.

Brain Flex - On completion of successful probation, employees can nominate for PsychPhys Brain Flex initiative choosing WFH or Fortnightly RDO.

Perks - Explore an array of discounts and benefits from Dining, Fashion, Tech to Health and Wellbeing.

EDP - Every employee participates in an Employee Development Plan where you outline areas of professional development interests and the career growth you would like to achieve.

Multiple Sites - PsychPhys offers you an opportunity to work across sites if you prefer. With practice sites located across the CBD and South East Suburbs of Victoria, PsychPhys can move with you.

EAP - Work for an employer who values your wellbeing with investing in your access to our Employee Assistance Program.

Study support - For candidates pursuing CPA

Interviews for this position will be located in Notting Hill and will be conducted face to face.

For further information contact [email protected] or alternatively you can reach Robyn (03) 90349815.

If you are from a Recruitment agency, we appreciate your interest in PsychPhys however we will not be accepting client proposals.