Customer Service Operator

• Maintaining portfolio of clients as assigned
  


• Maintain client work instructions and request changes with client implementation for SOP amendments.
  


• Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
  


• Manage order status reports / in transit reports for clients
  


• Document all customer shipping enquiries and keep client updated of shipment progress, delays etc. 
  


• Monitoring network import shipments between overseas origins and destinations.
  


• Communicate between clientele and networks
  


• Taking appropriate corrective action to prevent recurrence of non-conformances
  


• Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
  


• Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
  


• Communicate with clients and staff in a friendly and professional manner.
  


• Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager
  

Requirements

• 2+ years experience in International Freight Forwarding
  


• General freight forwarding training
  


• Previous 3PL experience


• Experience in Customer Service within a similar organization 
  


• Phone etiquette training


• Excellent communication skills, both written and verbal 
  


• Own reliable transport

Benefits

• A competitive salary package - negotiable
  


• Annual company bonuses when targets are met
  


• Flexibility for hybrid arrangement after 6 month probation 
  


• Free on-site parking available 
  


• Fairly new building