Customer Service Operator

At Metcash, we’re all part of something bigger. We get all the perks of a small business heart, without missing out on the big business support.

Our Customer Service team play a vital role in how we champion successful independents and help local retailers become the best store in their town. They’re the ones connecting with our customers to ensure retailers are supported and the shelves are stocked across Australia and New Zealand’s favourite family-owned businesses. We have a fantastic opportunity for a Customer Service Operator to join our ALM team based in our Crestmead office. This role is supporting Metcash’s Liquor Pillar, ‘ALM', which means you’ll be making a big difference for independent liquor stores and the local communities they give back to.

We know our people are the secret to our success, and we want you to know we’ve got your back from day one. So, here are some of the ways we’re working to make sure this will be your favourite job you’ve ever had: 

• Full-time & casual opportunities available
• Free on-site parking.
• Our MetHealth wellbeing program is designed to help you enjoy work/life balance and our Employee Assistance Program is completely free.
• WHEREFIT – exclusive access to discounted memberships at over 400 gyms and fitness studios across Australia, including online programs.
• Access to discounts and special offers including health insurance, cars, entertainment, and retail. 
• 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners. 
• A culture built on respect, teamwork, accountability, and support – so you can expect a positive environment and friendly people.
• A genuine focus on diversity, equity, and inclusion. We’re proud to have:
• “Bronze Employer for LGBTQ Inclusion” awarded from AWEI.
• Recognition as 74th in the "Equileap Top 100" globally for initiatives on gender equity.
• A neutral gender pay gap of under 5% as published by WGEA 2022- 2023
• Gold accreditation by Mental Health Australia and on-site mental health first aiders.
• Incredible value discounts and perks through our team member app, “Our Local”.
• Have the option to join our employee-led resource groups celebrating Pride, First Nations, and Cultural diversity. Learn more.
• We’re dedicated to creating a sustainable future and giving back to the communities where we live and work. Check out some of the ways we’re uplifting communities and taking care of the planet.

Sounds like it’s up your alley? Great! Now let’s dive into how you’ll be adding value in the role:  

• Ability to manage high volume inbound/outbound calls, on average 50-60 per day.
• High volume data entry of orders requiring excellent accuracy and attention to detail.
• Resolve internal and external stakeholders’ queries in a timely manner.
• Process, investigate and follow up claims.
• Be reliable, punctual, and have excellent multi-tasking skills.
• Previous experience with CRM systems (e.g., salesforce) beneficial.
• Strong Excel skills essential.

You’ll bring grit and determination to an evolving and exciting retail landscape, and we’ll back you every step of the way. If you’re a decisive doer and love working in a team environment, join our network of local legends building a bright, sustainable future for independent retail. 

Diversity, Equity, and Inclusion 

At Metcash we love great talent, but we know from the research that women and other marginalised folks tend to only apply for jobs when they check every box. We’re keen to change that, so if you think you have what it takes to be a Metcash Legend, but you don’t meet every criteria on the job description we’d still love to hear from you. Apply now and let’s have a chat about your career at Metcash.