We are in search of a proactive Customer Service Operator to join our passionate team at JK Personnel in Melbourne VIC.
Growing your career as a Contract/Temp Customer Service Operator is an unparalleled opportunity to develop necessary skills.
If you are strong in teamwork, research and have the right initiative for the job, then apply for the position of Customer Service Operator at JK Personnel today!
JK is partnering with a Telecommunications Company who are responsible for Telstra’s customer enquiries. With a commitment to ensuring customer satisfaction and case efficiency, they are looking at growing their Australian-based customer service team.
This role will be based in Melbourne's CBD, commencing in early June.
You will be provided with comprehensive training to see you succeed in these roles including an induction, 4 week extensive paid training and ongoing support and mentorship.
These roles are long-term opportunities with the potential to offer work-from-home flexibility once established.
The role
You will be responding to a continuous stream of incoming calls throughout your shift.
Within this role you will be responsible for handling incoming calls predominately from customers with enquiries regarding their mobile phone connection and wireless connection.
These roles require you to work 38 hours a week within 8am – 8pm Monday to Friday. Hourly casual rate of $31.09
Requirements of this role; - Previous experience within call centre roles is essential
- Experience with or demonstrated ability to handle high volumes of calls
- Sound IT skills including the ability to learn several applications
- Ability to problem solve and make informed decisions
- Ability to liaise between customers and stakeholders to ensure customer satisfaction
- Experience providing accurate and timely updates to customers
If you are interested in applying for this role.
All successful applicants will be required to show proof of covid vaccination and working rights.
Benefits of working as a Customer Service Operator in Melbourne VIC:
● Company offers great benefits
● Opportunities to grow
● Attractive packageCompetitive Pay