Customer Service - Refunds

Your Organisation:  

Based in Brisbane's beautiful Bayside, our client is a nationally recognised insurance firm. With a team located throughout Australia, they require assistance to facilitate and execute a large project. 

Reporting into a down to earth leader with years of experience and expertise in the sector, they require a switched on, compliance driven individual who will add value with how quickly they pick up systems and processes as well as their customer centric focus. 

Your Role: 

Reporting into the Customer Experience Manager, your role will involve: 

- Answering inbound calls (high volume) 
- Updating customer details 
- Verifying customer identities 
- Data Entry 
- Processing payments 
- General Administration 

Your Profile: 

You will pride yourself on your clear communication and customer centric approach. You will work well in a compliance driven environment and have high attention to detail. You will pick up new systems and processes quickly and have a sense of urgency with your work. You will have experience working in a high volume and data privacy centric environment. 

To be considered for this role, you must be immediately available and open to a temporary contract for 4 - 6 weeks - possibly longer.  

Note: This role is based in Manly and on-site from 8.30am - 5pm Monday through Friday so you must be available during this time. 

Candidates with Working Holiday Visa's are welcome to apply - please check the location prior.