Customer Service Representative

Role Overview

The Customer Service Representative is responsible for assisting, supporting and resolving

customer’s questions specific to Datacom products and services.

Role Responsibilities

The Customer Service Representative is responsible for (but not limited to):

Interacting with customers, company sales and/or service representatives to handle a variety of

pre-sales or post-sales service functions.

Receives customer requests and prepares documents/trouble tickets related to processing

returns (RMA), servicing and exchanges.

Updates databases with status of returned materials issues and accounts for returns inventory.

Records and reports the status of equipment returns, repairs, replacements, sales orders and

delivery schedules.

Ensure service information accessible by sorting and filing documents/forms. May schedule

field service repair calls.

Handles requests for additional company materials.

Maintains records of returns, schedule changes, product enhancements or changes and

product pricing, and resolves return credit problems.

Takes reasonable care that their actions (or inactions) do not harm the Health and Safety