Customer Service Representative

Company : Wesco

Job Type : Full Time

Balcatta, Australia

Job Description - Customer Service Representative

Description

Central Security is seeking a Customer Service Representative to join our Balcatta branch team for a 6 month fixed-term contract. This role is ideal for someone who takes pride in delivering exceptional service and enjoys a strong working team environment.

Responsibilities

This is a frontline role that directly impacts the customer experience and involves a variety of tasks, including:

Processing sales orders (via emailed purchase orders, counter and phone)

Serving customers at the Trade Counter and via phone/email

Responding to product, pricing, order, and account enquiries

Preparing accurate quotes based on customer needs

Coordinating with operations, purchasing, and accounts teams

Managing returns, backorders, and stock requests

About You

We value positivity, a willingness to learn, and a customer-first mindset. While experience in a similiar role or industry is beneficial, it is not essential. The ideal candidate will have:

Customer centric mindset

Proficiency with Microsoft Office and ERP systems

Strong communication and phone skills

Interest in technology

Detail-oriented with strong time management

Fast learner with a tech-savvy mindset

About Wesco Anixter

Wesco Anixter (formerly CSD) is a trusted provider of electronic security solutions.

With 12 branches across Australia and New Zealand, we offer local expertise supported by the scale and resources of a global company. Our branches feature showrooms, trade counters, and warehouses to support our customers with hands-on service and product access.

Globally, Wesco Anixter is the go-to-market brand of Wesco International, a leading provider of B2B distribution, logistics services, and supply chain solutions.

Why Join Us

A supportive environment to learn and further your career in an innovative company

A culture that values recognition and internal progression

Comprehensive training and development opportunities

Team-focused branch initiatives that foster collaboration

Employee rewards, assistance, and referral programs

A diverse, inclusive, and innovative workplace

If you thrive in a collaborative environment and take pride in delivering exceptional service, we want to hear from you.

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About the Company

Wesco

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace wher...

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Customer Service Representative

Job Description - Customer Service Representative

About the Company

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