Customer service representative

Single Use Dental Instruments is an innovative business looking to disrupt typical supply chains that exist within the public and private dental sectors. We are revolutionising modern dentistry by taking an outdated ‘supply’ method and include value added services within and additional to the products being supplied. A strategy made possible through the nature of our core business, the supply of single use dental instruments.

We are seeking an enthusiastic and positive, customer service superstar to be the focal point of all inbound contact with our valued customers. 

THE ROLE-

The main responsibilities and attributes required to be successful in this position:

• Self-motivated with an excellent phone manner
• Engaging personality
• Strong relationship building skills
• Desire to provide an outstanding level of customer service
• Exceptional time management and organisational skills
• Preparation of quotes, purchase orders and invoices
• Answering all inbound enquiries
• Administration duties
• High level of computer literacy and the ability to learn new programs
• Have a passion for working with people and interacting with customers on a daily basis
• Proven experience in a high performing customer service position
• Have a growth mindset and be able to identify problems and opportunities
• Accurately pick and pack received customer orders in a timely manner
• Pack orders to comply with the company standard and ensure a strong attention to detail to exceed customers’ expectations
• Maintain a safe, efficient, and positive working environment
• Assist in the receival of incoming shipments and processing of deliveries as necessary within our warehouse

BENEFITS AND PERKS-

Work in a busy, yet positive and enjoyable environment as part of a small tightknit team

Full-time position (Monday to Friday) – no weekend work!

9 Day fortnight option available, should you wish to utilise it, meaning a 3 day weekend every second week for better work/life balance 

Eligible for annual company bonus structure

Regular team activities and fun days

Company is 100% privately owned and operated

You get to live and work on the beautiful Sunshine Coast!

OTHER DETAILS-

Business hours of operation are 8am to 5pm weekdays.

Reliable transport and a driver’s license are mandatory due to location of office.

We encourage development both professionally and personally. As a company have high ambitions yet offer the engagement of a smaller ‘family like’ environment that values professional relationships within the team.

To be successful in this position you must enjoy being busy and active, thrive in a ‘team’ environment and be physically capable of lifting boxes/cartons, for order dispatch from our warehouse, on a daily basis. 

SUMMARY-

If you feel you have the personal attributes and skills required to fulfil this role and join our team, we would like to hear from you!

Please submit via Seek and for applications to be considered they MUST be accompanied by a cover letter highlighting why we (and our customers!) want to talk to you and your suitability for the position.