Customer Service Representative

Function: Customer Service
Provides new and existing customers with the best possible services in relations to account on-boarding, account services, billing inquiries, disputes, service or data requests, suggestions and complaints.



Family: Client Support / On-Boarding
Provides post-sales support required to deliver products and services, including installation, delivery, and maintenance. Coordinates customer requirements for information and ensures that customer is set up for organization to deliver agreed upon product or service.



Band: Production and Support Band
• Performs clerical, administrative, technical, operational, or manual work
• Typically requires vocational training, apprenticeships or the equivalent experience
• Performs duties according to established procedures



Level: S3
• Has developed knowledge and skills through training or work experience
• Works within established procedures with a moderate degree of supervision