Customer Service Representative AAD Redbank QLD

About AAD:

AAD – Australian Automotive Distribution is a segment of Bapcor and is a market leader in the supply of components to the automotive & industrial industries. In addition to one of Australia`s largest ranges of Brakes, AAD also distributes a comprehensive range of automotive products for the aftermarket.

About Bapcor:

Bapcor is Asia Pacific's Leading Provider of Vehicle Parts, Accessories, Equipment, Service and Solutions. Some of our businesses are Burson, Autobarn, Midas, Baxters, JAS, AAD and Truckline, to name just a few. 

The role:

We are currently seeking a Customer Service Representative to join our team at the AAD Redbank, QLD site. Reporting to the Customer Service Team Leader, this role requires a confident and enthusiastic individual who will provide exceptional customer service by addressing customer inquiries over the phone.

• Deliver outstanding customer support via phone, consistently representing our company in a professional and positive manner.
• Address all customer inquiries about products, sales, and services, ensuring that complaints are recorded and resolved promptly.
• Process customer orders accurately, aligning them with their specific requirements.
• Provide customers with regular updates on back orders, product developments, and other relevant information in a professional and knowledgeable manner.
• Maintain an up-to-date and comprehensive customer database with relevant information.
• Generate reports on sales figures, pipeline, and prospects as requested.
• Acquire and apply proficiency in using the AAD Computer In House system.
• Collaborate with team members and other departments as necessary.
• Fulfill any additional responsibilities and tasks assigned by company management

Your Skills & Experience

• Demonstrates adaptability and flexibility in a dynamic and fast-paced work environment.
• Preference for proficiency in Automotive Spare Parts.
• Advantageous to have prior experience in a Call Centre or Phone Room setting.
• Excellent customer service skills.
• Highly organized with strong teamwork abilities and the capacity to work independently.
• Commitment to ongoing personal and professional development.
• Exceptional attention to detail.

Why work with us?

There are many opportunities to grow and develop within the business, we would love to take on a candidate who is keen to grow and develop with us - we invest in you! On top of that, we are offering an attractive salary commensurate with experience, as well as an employee benefits program that is active across all businesses trading under Bapcor.

Bapcor is committed to diversity and inclusion and we love to see applicants from all different walks of life. So no matter who you are, if you believe you could be our next champion, then please do not hesitate to APPLY NOW!